Remember to Focus on Helping People

It’s easy to get caught up on writing a lot of automation, adding more process steps, and implementing stricter policies, believing we need them, because we think we’ll be safe from risks that way. We might have had a history of being carelessly bitten in the past.

So it is good that we’ve chosen to do something. But we have to be aware of the potential to get lost in the details.

Why did we have to do this work in the first place?

We don’t just want to add one more test to the suite. We don’t just want another meeting. We don’t just want customers to pay a fee when they request something for the nth time. What we want is to remember the big picture, what we want is to focus on helping people.

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