In most cases, the abundance of overtime work displays the ability of the company to cater to the overflowing requests of its many clients. On the outside it shows the brand’s willingness to serve its customers as fast as it can. In the inside, however, more often than not, unrefined processes blows in the faces of employees – easily agitated developers because of incomplete and rushed requirements, unresolved issues because of insufficient testing time and tight deadlines, angry clients because of faulty products, support teams with below par satisfaction because of ticket floods that never end and enraged customers, unhealthy employees in general because of lack of enough physical and mental rest.
Fix internal processes to remove overtime work. Properly scale resources in order to cater to the most important clients and requests better.